MoveRescue was formed in November 2003 to assist consumers who are looking for a reputable moving company or who have fallen victim to fraudulent or criminal activity in the moving process.

MoveRescue is endorsed by United Van Lines, LLC and Mayflower Transit, LLC. As leaders in the transportation industry, United and Mayflower have pledged their support to help customers when moving scam criminals violate the federal consumer protection regulations.

Mission/Consumer Support

MoveRescue’s mission is to bring awareness to the fraudulent moving practices used by criminals in the transportation industry and to help all consumers that are affected by these criminal practices. MoveRescue provides these consumer advocacy services at no cost to the consumer. Although each unique moving situation determines the exact services that MoveRescue can provide, our assistance may involve any of the following:

  • Educating customers on the federal consumer protection regulations and the application of those rules to each customer’s move.
  • Advising consumers on how to find a reputable mover.
  • Helping consumers to understand the moving process and industry practices.
  • Communicating with the fraudulent entities on the consumer’s behalf, with the permission of the consumer.
  • Sending a demand letter to the carrier by the staff attorney.
  • Collaborating with federal and state agencies on how to best assist consumers.

What can MoveRescue do?

  • Offer education and support on interstate household goods — shipments or moves – interstate means the items will be going from one state to another and will be governed by federal rules and regulations. Please note: MoveRescue can assist with interstate moves ONLY.
  • Communicate directly with the moving company to try and resolve the situation – these resolutions will revolve around what the consumer identifies to be the most critical element of the situation.
  • Send demand letters on the consumer’s behalf – these demand letters will outline the rules and regulations that are possibly being violated and then go through the damages that can occur if the situation is not resolved.

What can’t MoveRescue do?

  • Offer any support concerning intrastate or international moves – Intrastate means the items are going from one place in a state to another place within the same state. An Intrastate move is governed by the laws of that specific state. If your move falls into the intrastate description, you can find your enforcement agency to contact here: https://www.fmcsa.dot.gov/protect-your-move/state-law-enforcement. International means between two countries, for example, the U.S. and Canada.
  • Represent you in a court case
  • Review or assist in the filing of lawsuits in either federal or state court
  • Provide money to consumers to offset the increased price of a move
  • Directly contact any member of the American Moving and Storage Association (AMSA) – if you are having an issue with an AMSA member, please contact AMSA directly at https://www.moving.org/home/moving-101/after-you-move/submitting-a-complaint/ and file your complaint.