FAQs

A: Under the federal rules governing interstate moves, moving companies are obligated to deliver items within a “reasonable time frame.” The time frame to consider is the one laid out in the Bill of Lading. Generally, the first date of availability (also listed on the Bill of Lading) opens a delivery window that can range dramatically from company to company. Consequently, if your belongings were not delivered on the date of delivery, it does not mean that the “delivery window” has expired. Contact your mover to confirm your delivery window dates.
A: Often, if a mover appears to be dodging your phone calls, it’s because they have no new information for you. Give your mover time to return your message (at least a week). If the troubled communication continues for multiple weeks, call MoveRescue and a representative can reach out to the carrier on your behalf.
A: You need to contact your mover IMMEDIATELY and ask how to begin the claims process. Understand that the window outlined in the Bill of Lading concerning the claims process is likely binding. Go through all your household goods and make a detailed list of what was damaged. Make sure to report all claims the first time — and do so within their time frame. If you suspect your mover is dodging your claim or is refusing to take your call, reach out to MoveRescue for assistance locating insurance information.
A: Generally, no. Movers are allowed to ask for 70% prior to delivery. Keep in mind that having a balance to pay your mover at delivery provides security that you will see your goods again. There may be some situations that may require payment before delivery.
A: As a general rule, the last document you signed is the controlling document. Rogue movers will entice customers with low estimates and later increase the price drastically. If you are unhappy with the price, don’t proceed and don’t allow your goods to be loaded without confirming in writing the amount you are paying. Once the truck pulls away, your price is likely locked in at that higher rate.
A: Probably not. Like the delivery window, the pickup date can be a window of days in which the move can begin. If your mover promises a pickup date and does not adhere to that date, this is a red flag, and you may want to start looking for a different company.